FAQ

Where Do I Get A Claim Number?

Your insurance company issues claim numbers at the time you report your accident. Just jot it down and bring it with you when you come in to begin the repair process, The Collision Center will do the rest.

Do I need an appointment for an estimate? How long will it take? Is there a cost?

Our estimates are free. Please call 570-748-MEND (6363) to set up an appointment or stop by for an estimate anytime during our hours of operation. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage.

Do I Have To Get Two Different Estimates?

There is no law that requires you to get two estimates.  In most insurance cases an estimate from a body shop is not necessary because the shop has to work directly from the insurance estimate when doing auto repairs.  Obtaining two estimates is a courtesy to a person at fault who wishes to pay out of pocket.

How Can I Get a Rental Car?

We use Enterprise Rent-A-Car.  They offer free pickup at our location.  Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

What is a Direct Repair Shop?

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

Will the Parts Be Ordered Before I Drop Off My Vehicle for Repair?

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This enables us to provide quicker turnaround time.

What Forms Of Payment Do You Accept ? 

  • Cash
  • Personal Checks                                   
  • Debit and Credit Cards

If My Vehicle's Frame is Damaged, Is It a Total Loss?

No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can You Match the Paint Color?

Yes, today's modern factory finishes incorporate multiple layers of highly specialized paints. The Collision Center takes special pride in our ability to match factory finishes as the final step in the restoration process.

How Long Will the Repairs to My Vehicle Take?

Because each situation is different, there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, availability of parts, and of course, your insurance adjuster's timeliness. However, we do everything we can to keep your repair time as short as possible.


Do I Have to Pay A Deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who Do I Pay My Deductible To?

If your deductible is not waived, it will be your responsibility to pay The Collision Center when you pick up your vehicle. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Can I Wash My Car?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO'S

  • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
  • Always use clean fresh water.
  • Wash your vehicle in the shade

DON'TS

  • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.